Terms & Conditions

1. Acceptance of these terms

By accessing or using the Services, creating an account, or signing an order or partnership agreement with us, you agree to these Terms. If you use the Services on behalf of a company, team, or brokerage, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree, do not use the Services.

2. Our services

SellersAI provides an AI-powered text messaging platform for real estate professionals. The Services may include sourcing and preparing contact lists, sending outbound text messages from a dedicated number, using AI to respond to and qualify replies, booking appointments, delivering lead and appointment notifications, integrating with your CRM or calendar, and providing reporting through your account.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate information, keep your login credentials confidential, and notify us promptly of any unauthorized use of your account. You are responsible for all activity under your account.

4. Fees, billing, and cancellation

Pricing and commercial terms for your engagement are set out in your signed partnership or order agreement with SellersAI LLC. If there is a conflict between these Terms and that agreement, the signed agreement controls.

• Campaign spend is funded through a prepaid balance charged to the payment method on file, and you are charged for campaign activity as it is used.
• You authorize us and our payment processors to charge your payment method for amounts due, including automatic recharges you enable.
• You may adjust, pause, or cancel your campaign at any time from your account or by written notice. Cancellation stops future charges; amounts for campaign activity already used are not refundable.
• If a payment fails, we may pause your campaign until your balance is restored.

5. SMS program terms

These terms apply to text messages sent by SellersAI to you.

• Program: SellersAI Account & Campaign Alerts. When you provide your mobile number and opt in, you agree to receive recurring automated text messages about your account, booked appointments, lead notifications, and campaign activity.
• Frequency: message frequency varies based on your account and campaign activity.
• Cost: message and data rates may apply, according to your mobile carrier plan.
• Opt out: reply STOP to any message to cancel. You will receive one confirmation message, after which no further messages will be sent unless you opt in again.
• Help: reply HELP for help, or email support@trysellersai.com.
• Consent: consent to receive text messages is not a condition of purchase.
• Carriers: carriers are not liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Client compliance responsibilities

Text messaging is regulated. As a client, you are responsible for your campaigns and for complying with all laws that apply to them, including the Telephone Consumer Protection Act, federal and state do-not-call rules, state telemarketing and messaging laws, CAN-SPAM, and applicable real estate licensing and advertising rules. You agree that:

• You have a lawful basis, including any required consent, to contact the individuals in any list or database you provide or authorize us to work;
• Your campaign content, offers, and instructions are truthful, lawful, and consistent with your brokerage and licensing obligations;
• You will not ask us to message anyone who has opted out, and you will honor opt-out requests you receive through any channel;
• You will follow up on leads and appointments promptly and professionally, and you are solely responsible for your communications with them.

We maintain opt-out handling and suppression across the platform, and we may review, pause, or refuse any campaign we reasonably believe is non-compliant, generates excessive complaints, or risks carrier filtering.

7. Acceptable use

You agree not to use the Services to:

• Send messages that are unlawful, deceptive, harassing, threatening, or discriminatory;
• Send content prohibited by mobile carriers, including content related to sex, hate, alcohol, firearms, tobacco, or illegal drugs;
• Violate fair housing laws or target people based on protected characteristics;
• Impersonate any person or misrepresent your identity or affiliation;
• Interfere with, reverse engineer, scrape, or attempt to gain unauthorized access to the Services;
• Resell or sublicense the Services without our written permission.

8. Your data

You retain ownership of the data you provide to us, including your contact lists and databases. You grant SellersAI LLC a limited license to host, process, and use that data solely to provide, secure, and improve the Services for you and as described in our Privacy Policy. We do not sell your data or use your databases to run campaigns for any other client.

9. Our intellectual property

The Services, including our software, AI configurations, scripts, workflows, templates, and branding, are owned by SellersAI LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your engagement. Feedback you give us may be used to improve the Services without obligation to you.

10. Third-party services

The Services integrate with third-party tools such as CRMs, calendars, scheduling tools, payment processors, and messaging carriers. Your use of those tools is governed by their own terms. We are not responsible for third-party services, and their availability or changes may affect the Services.

11. No guarantee of results

Results depend on factors outside our control, including market conditions, data quality, recipient responsiveness, carrier filtering, and your follow-up. We do not guarantee any number of replies, appointments, listings, closed transactions, or revenue.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, SELLERSAI LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SELLERSAI LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless SellersAI LLC and its owners, employees, and contractors from any claims, damages, fines, and expenses, including reasonable attorneys' fees, arising from your campaigns, your contact lists, your breach of these Terms, or your violation of any law or third-party right.

15. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, create legal or carrier risk, or if we discontinue the Services. Sections that by their nature should survive termination, including those on fees owed, your data, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction. The prevailing party is entitled to recover reasonable attorneys' fees and costs.

17. Changes to these terms

We may update these Terms from time to time. We will post the updated version on this page and change the effective date above. Continued use of the Services after changes take effect means you accept the updated Terms.

18. Contact us

SellersAI LLC
Email: support@trysellersai.com
Website: trysellersai.com