Privacy Policy

1. Who we are

SellersAI LLC (“SellersAI,” “we,” “us,” or “our”) provides an AI-powered text messaging platform that helps real estate professionals reach homeowners and buyers, qualify interest, and book appointments. We are based in the State of Florida, United States.

2. Scope of this policy

This policy applies to information about:

• Visitors to trysellersai.com and people who book a call with us;
• Clients — the real estate agents, teams, and brokerages who create an account on app.trysellersai.com and their authorized users;
• Message recipients — individuals who receive or reply to text messages sent through our platform, including messages sent on behalf of our clients.

When we process contact data on behalf of a client, we act as that client's service provider. The client is responsible for its own use of that data, and its own privacy practices may also apply.

3. Information we collect

Information you provide

• Name, email address, mobile phone number, company or brokerage name, and market or zip codes;
• Information you submit when booking a call, completing onboarding, or contacting support;
• Contact lists and databases you upload or connect, and the settings, scripts, and instructions you configure;
• Lead feedback, notes, and communications you send us.

Payment information

Payments are processed by third-party payment processors such as Stripe. We do not store full card numbers on our systems; we receive limited details such as card brand, last four digits, expiration date, and billing status.

Information from message recipients

When someone receives or replies to a text message sent through our platform, we process their phone number, name, property address where applicable, the content of their replies, opt-out status, and appointment details they confirm.

Information from third parties

• Property and contact data from licensed data providers and public records, used to build campaign lists for clients;
• Information from services you connect to your account, such as your CRM, calendar, or scheduling tool, subject to the permissions you grant.

Information collected automatically

Like most websites, we collect device and usage information such as IP address, browser type, pages viewed, referring URL, and interactions with embedded videos and booking widgets.

4. How we use information

• To provide, operate, and maintain the platform and the campaigns clients request;
• To send text messages, qualify responses, book appointments, and deliver lead notifications to clients;
• To honor opt-out requests and maintain suppression and do-not-contact lists;
• To process payments, manage accounts, and provide customer support;
• To monitor, troubleshoot, secure, and improve our services;
• To communicate with you about your account, service updates, and our offerings;
• To comply with legal obligations and enforce our agreements.

5. Text messaging (SMS)

If you opt in to receive text messages from SellersAI about your account, appointments, or campaign activity, message frequency varies and message and data rates may apply. Reply STOP at any time to opt out, and reply HELP for help. You can also contact us at support@trysellersai.com.

If you received a text message sent through our platform on behalf of a real estate professional, you can reply STOP to that message to stop receiving further messages from that number. We record and honor opt-out requests across the platform.

6. How we share information

We share information only as described below:

• With our clients. When a message recipient replies to a campaign, confirms interest, or books an appointment, we share that lead and appointment information with the client the campaign was run for.
• With service providers who help us operate, such as hosting, SMS carriers and messaging providers, data providers, payment processors, scheduling, video hosting, analytics, and AI model providers. They may use information only to perform services for us.
• For legal reasons, such as to comply with law, legal process, or government requests, or to protect the rights, safety, and property of SellersAI, our users, or others.
• In a business transfer, such as a merger, acquisition, or sale of assets, subject to this policy.
• With your consent or at your direction.

We do not sell personal information and we do not share personal information for cross-context behavioral advertising.

7. Google user data

If you connect a Google account to SellersAI — for example to sign in or to sync a Google Calendar — we access only the Google user data needed for the feature you enable, such as your name, email address, and calendar availability and events used to schedule appointments. We use that data only to provide and improve the user-facing features you requested.

Specifically, we:

• Do not sell Google user data;
• Do not use or transfer Google user data for advertising, including retargeting or personalized ads;
• Do not use Google user data to determine creditworthiness or for lending purposes;
• Do not use Google user data to develop, improve, or train generalized or non-personalized AI or machine learning models;
• Do not allow humans to read Google user data unless you give explicit consent, it is necessary for security purposes such as investigating abuse, it is required to comply with law, or the data has been aggregated and anonymized for internal operations.

You can disconnect Google at any time from your account settings or by revoking access at myaccount.google.com/permissions. When you disconnect, we stop accessing your Google data and delete stored Google data we no longer need, as described in Section 10.

8. AI processing

Our platform uses artificial intelligence to classify replies, answer questions within the limits a client configures, qualify interest, and book appointments. Message content is processed by third-party AI model providers acting as our service providers, under terms that restrict them from using that content to train their models. Clients can review AI conversations in their account at any time.

9. Cookies and tracking

We and our service providers use cookies and similar technologies to operate the site, remember preferences, understand usage, and measure engagement with embedded content such as video players and booking calendars. Embedded third-party tools may set their own cookies under their own policies. You can control cookies through your browser settings; disabling them may affect some features.

10. Data retention

We keep personal information for as long as needed to provide our services, meet the purposes described in this policy, and comply with legal, tax, and accounting obligations. Opt-out and suppression records are retained so that we can continue honoring them. When a client closes an account, we delete or de-identify that client's campaign data within a reasonable period unless we are required to retain it, and a client may request earlier deletion of its uploaded databases.

11. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and restricted access to production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your rights and choices

• Text messages: reply STOP to opt out, or HELP for help.
• Email: use the unsubscribe link in any marketing email.
• Account information: clients can review and update account details in the platform.
• Access, correction, and deletion: depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to not be discriminated against for exercising these rights.

To make a request, email support@trysellersai.com. We will verify your request before acting on it. If your information was provided to us by one of our clients, we may refer your request to that client and assist them in responding.

13. Children

Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

14. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date above. If changes are material, we will provide additional notice, such as by email or in the platform.

15. Contact us

SellersAI LLC
Email: support@trysellersai.com
Website: trysellersai.com